Got questions about secure shredding? We’ve got answers! Here’s everything you need to know about how iData Destruction keeps your confidential information safe.
Getting Started
How do I set up an account with iData Destruction
Easy! Just give us a call on 01704 512380 or email accounts@idatadestruction.com. We’ll chat about your needs and get you set up quickly—no complicated forms or waiting around.
What services do you offer?
Regular scheduled shredding – Weekly, fortnightly, monthly, or 8-weekly collections
One-time shredding – Perfect for office clear-outs or archive purges
Walk-in shredding – We unload, we shred – all while you watch!
Hard drive destruction – Complete physical destruction, no data recovery possible
Billing & Service
What if my bin/container/console fills up before the next collection?
No problem! Give us a ring on 01704 512380 or email accounts@idatadestruction.com and we’ll schedule an extra pickup. If it keeps happening, we can add more containers or increase your collection frequency. We’re flexible like that.
Who do I contact for billing questions?
Just call Accounts directly on 01704 512380 or email accounts@idatadestruction.com. You’ll get a real person (not a call centre!) who can sort out your query straight away. Our average response time is just 30 minutes.
What happens if my collection is cancelled?
Life happens, and occasionally we might need to reschedule. If that’s the case, we’ll let you know ASAP and get you rescheduled within a day. Just give us a call if you have any concerns.
The Shredding Process
What happens to my paper after it’s shredded?
After we’ve securely shredded your documents to confetti-sized pieces (using BS15713 standard cross-cut shredding), everything gets recycled responsibly. Your shredded paper becomes tissue products and high-grade recycled paper—so you’re protecting your data and the environment.
How can I be sure my information is completely destroyed?
Great question! Here’s how we guarantee it:
> Cross-cut shredding – Documents are destroyed into tiny confetti-sized pieces that can’t be reconstructed
> Certificate of Destruction – You receive one after every service confirming the exact date and materials destroyed
> Witness the process – You’re welcome to watch your documents being shredded
> ISO 9001 & BS15713 certified – We meet the highest industry standards
Do I need to remove staples, paper clips, or sort documents?
Nope! Just toss everything into our secure locked containers. Our shredders handle staples, paper clips, binder clips—the lot. You’ve got better things to do with your time.
How is my confidential material kept safe before shredding?
From the moment you put documents in our locked containers, they enter our Accountability Chain. Our CRB-checked, security-vetted team collects them, transports them in our CCTV-protected vehicles, and shreds them at our secure facility. Your information is protected every step of the way.
Hard Drives & Electronic Media
How do I properly dispose of hard drives?
We offer physical hard drive destruction ensuring your electronic data is permanently destroyed. Our process uses a hard drive punch that physically punches a hole straight through the platters, obliterating the stored data.
Why do I need to securely destroy hard drives?
Even if you’ve erased, reformatted, or wiped a hard drive, data can still be retrieved if the drive is physically intact. Our destruction service ensures your sensitive information can never be recovered—keeping you and your clients protected.
Can hard drives be recycled?
Yes – after our destruction service is applied the scrap items are sent for recycling.
Compliance & Environment
How does iData Destruction help with GDPR compliance?
We make compliance easy! Our services are fully GDPR compliant, and we provide:
Certificates of Destruction – Proof of secure disposal for your records
ISO 9001 accreditation – Meeting the highest compliance standards
Accountability Chain – Complete audit trail from collection to destruction
Expert guidance – George can help you understand your compliance requirements
Whether you’re a solicitor managing client confidentiality or an SME navigating data protection laws, we’ve got you covered.
How do you help protect the environment?
We recycle 100% of the paper we shred! Every year, we provide clients with a Certificate of Environmental Accomplishment showing how many trees they’ve saved by using our services. It’s good for your security and the planet.
Why Choose iData Destruction?
We have an office shredder—why would we outsource?
Here’s the thing about office shredders:
> They waste valuable time – Your staff could be doing more important work
> They’re not reliable – They have a tend to jam and over-heat – even with small quantities
> They’re costly – When you factor in staff time, maintenance, and security risks
We do the job in minutes with professional cross-cut technology that meets BS15713 standards—and you get a Certificate of Destruction for compliance.
We store our records—why do we need shredding?
Storage fees add up, and keeping documents longer than necessary can actually put you at risk of non-compliance. Once your retention period is up, secure destruction is the smart move—and it frees up space and saves you money.
Practical Details
What size jobs do you accept?
All sizes! From small walk-in jobs (bring us a box) to large enterprise solutions (1000’s over boxes over multiple locations). We serve everyone from sole traders to major organisations across the North West.
What materials can you shred?
Just about anything! Paper (obviously), but also:
> Fabric and plastic
> CDs, DVDs, and videotapes
> USB drives and hard drives
If you’re not sure, just ask—we’ll let you know if we can handle it.
How much does it cost?
For our one time services we charge either by the number of items (sacks or boxes) we shred or for the overall mass (kg). Discounts are available for larger collection quantities. For our regular services we charge per collection. Summary appears below:
Walk-In Shredding Service – £11.98 per 12kg box/sack – No appointment needed – We unload, we shred and issue a certificate of destruction.
On-Demand Collection Service – £66 & includes 5 boxes/sacks – Convenient collection times arranged from your location.
Regular Shredding Service – From £18 plus vat – includes free locking shredding cabinets/containers.
Call 01704 512380 now or click here and we will provide you with an instant quote.
How do I find you?
We’re based in Southport at Unit 1, 88a Cemetery Road, PR8 5EF, and we serve the entire North West including Liverpool, Preston, and Manchester.
Click here for out map location
When will I receive my Certificate of Destruction?
You’ll receive it electronically within 1 day of your service. It confirms the exact date of destruction and guarantees secure disposal of all your confidential materials.
What types of containers do you provide?
We provide a variety of containers – sacks (with a capacity of 20kg), lockable 80 ltr security consoles, wheelie bins with paper slots and locks (with capacities of 140ltr, 240ltr and 360ltr), and stillages (more suitable for industrial shredding applications). As all our customers are different we tailor our service to your individual organisations requirements.
What kind of collection vehicles do you have?
We have a variety of vehicles to facilitate the different collection locations and quantities of our clients. Our vans are used when collection quantities are small or if access is limited. Our trucks are used for tasks when collection quantities are larger. Some vehicles are equipped with tail lifts to improve loading times.
Can I witness my documents being shredded?
Yes. As part of our range of services we provide the option to see your confidential waste be shredded. Post shredding we issue a Certificate of Destruction assisting your organisations compliance with the Data Protection Act.
Still Have Questions?
Call: 01704 512380
Email: info@idatadestruction.co.uk
Because your questions deserve real answers—not corporate jargon.